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Amazon Connect

Amazon Connect's pay-per-use omnichannel cloud contact center

Amazon Connect is so easy to use that it will help you deliver great customer service at a low cost by providing personal, dynamic and natural experiences to your customers. Interact with thousands of people every day of the year with Amazon Contact Center!

Designed to be omnichannel through and through, it generates a seamless voice and chat experience for both your customers and agents.

amazon connect / amazon contact center

Skill-based management

Task administration

Real-time and historical analysis

Intuitive administration tools

Simplify operations and improve your efficiency!

This tool can be configured in a short time and is scalable for the admission of conversations from the office or virtually.
amazon connect / amazon contact center

Benefits

Changes within minutes

Easy to set up and use, Amazon Contact Center is tantamount to innovation! A couple of clicks and your agents can start interacting with customers through voice calls and messaging. Modifications are easy to generate thanks to a highly intuitive interface that will allow you to create contact flows or tasks for your agents without having to get into the code.

amazon connect / amazon contact center

Benefits

Save up to 80% in costs

Spend less with Amazon Connect than with a legacy system by paying only based on real usage, plus associated phone and messaging charges. Forget monthly base fees, long-term commitments or upfront licensing fees!

amazon connect / amazon contact center
amazon connect / amazon contact center

Benefits

Scale easily in the face of unpredictable demand

Flexibility is a must in any contact center when faced with regular business cycles or untimely events. Thanks to a secure, reliable and scalable infrastructure, with Amazon Contact Center, all you’ll need is a compatible web browser and Internet connection to communicate with customers anywhere in the world.

amazon connect / amazon contact center