Amazon Connect
Amazon Connect's pay-per-use omnichannel cloud contact center
Amazon Connect is so easy to use that it will help you deliver great customer service at a low cost by providing personal, dynamic and natural experiences to your customers. Interact with thousands of people every day of the year with Amazon Contact Center!
Designed to be omnichannel through and through, it generates a seamless voice and chat experience for both your customers and agents.
Skill-based management
Task administration
Real-time and historical analysis
Intuitive administration tools
Simplify operations and improve your efficiency!
Benefits
Changes within minutes
Easy to set up and use, Amazon Contact Center is tantamount to innovation! A couple of clicks and your agents can start interacting with customers through voice calls and messaging. Modifications are easy to generate thanks to a highly intuitive interface that will allow you to create contact flows or tasks for your agents without having to get into the code.
Benefits
Save up to 80% in costs
Spend less with Amazon Connect than with a legacy system by paying only based on real usage, plus associated phone and messaging charges. Forget monthly base fees, long-term commitments or upfront licensing fees!
Benefits
Scale easily in the face of unpredictable demand
Flexibility is a must in any contact center when faced with regular business cycles or untimely events. Thanks to a secure, reliable and scalable infrastructure, with Amazon Contact Center, all you’ll need is a compatible web browser and Internet connection to communicate with customers anywhere in the world.
