Amazon Connect's Pay-as-You-Go Omnichannel Cloud Contact Center

Amazon Connect is so user-friendly that you’ll be able to deliver great customer service at a lowcost, while providing personal, dynamic, and natural experiences to your customers.

What is Amazon Connect?

Amazon Connect is a cloud-based contact center service provided by Amazon Web Services (AWS). It allows companies to add agents from anywhere and start interacting with their customers without the need for expensive physical infrastructure. Additionally, it’s an open platform that can be integrated with other business applications to enhance the customer experience.

Direccionamiento basado
en habilidades

Administración de

Análisis en tiempo
real e histórico

Herramientas de
administración intuitivas

Simplify Operations and Improve Efficiency!

This tool can be configured quickly and scaled for handling conversations from the office or virtually.

Success Stories with Amazon Connect

Changes in Minutes

Simple to set up and use, the Amazon Contact Center is the epitome of time-to-value! A few clicks, and your agents can start interacting with customers through voice and messages. Modifications are easy to make thanks to a highly intuitive interface that allows you to create contact flows or tasks for your agents without the need for coding.

Save Costs by Up to 80% with Amazon Contact Center

Spend less with Amazon Connect compared to a legacy system, only pay for usage, plus associated phone and messaging charges. Forget about base monthly fees, long-term commitments, or upfront license payments!

Amazon Connect

A 100% Omnichannel Experience

Designed to be omnichannel from start to finish, Amazon Connect creates a seamless voice and chat support experience for both your customers and agents. With Zerviz, you’ll get an Amazon Connect integration that leverages the benefits of platforms like Zendesk, Sunshine Conversations, WhatsApp, Twilio, and any in-house system. We help you personalize your customer experience with best-in-class business solutions.

Easily Scale to Meet Unpredictable Demand

Flexibility is a must in any contact center when you face regular business cycles or unforeseen events. Thanks to a secure, reliable, and scalable infrastructure, with Amazon Contact Center, all you’ll need is a compatible web browser and an internet connection to communicate with your customers from anywhere around the world.