Amazon Connect's Pay-as-You-Go Omnichannel Cloud Contact Center
Amazon Connect is so user-friendly that you’ll be able to deliver great customer service at a lowcost, while providing personal, dynamic, and natural experiences to your customers.
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Simple to set up and use, the Amazon Contact Center is the epitome of time-to-value! A few clicks, and your agents can start interacting with customers through voice and messages. Modifications are easy to make thanks to a highly intuitive interface that allows you to create contact flows or tasks for your agents without the need for coding.
Save Costs by Up to 80% with Amazon Contact Center
Spend less with Amazon Connect compared to a legacy system, only pay for usage, plus associated phone and messaging charges. Forget about base monthly fees, long-term commitments, or upfront license payments!
A 100% Omnichannel Experience
Designed to be omnichannel from start to finish, Amazon Connect creates a seamless voice and chat support experience for both your customers and agents. With Zerviz, you’ll get an Amazon Connect integration that leverages the benefits of platforms like Zendesk, Sunshine Conversations, WhatsApp, Twilio, and any in-house system. We help you personalize your customer experience with best-in-class business solutions.
Easily Scale to Meet Unpredictable Demand
Flexibility is a must in any contact center when you face regular business cycles or unforeseen events. Thanks to a secure, reliable, and scalable infrastructure, with Amazon Contact Center, all you’ll need is a compatible web browser and an internet connection to communicate with your customers from anywhere around the world.