Interact with your customers using a Cloud Contact Center.
At Zerviz, we help you harness the power of cloud computing to provide efficient and scalable customer service and communication management. Say goodbye to wires and servers and leverage cloud computing infrastructure to run your operations.
A 100% Omnichannel Cloud Contact CenterEnable your agents to seamlessly switch between web, video, live chat, email, social media, and voice calls while maintaining the context of the customer journey. Quickly incorporate any technology into your business with workflows that connect seamlessly to any system. Ensure that each interaction is delivered to the right person at the right time with an efficient cloud contact center!
Integrations and Analytics
With a Cloud Contact Center, make the most of your existing applications and systems through cloud APIs, web connectors, and CRM. Additionally, gain a comprehensive view of your contact center with real-time and historical reporting, performance metrics for agent monitoring, queue management, and rapid response to changing conditions.