Everything you need
in one place
Top-level technology solutions to optimize yourcustomer’s experience by improving the contactability andomnichannel strategies you need.
We accompany you throughout the processof digital transformation, meeting your business’needs and solving the problems that need to besolved through innovative, customizedsolutions.
We are Partners
We are Partners
“The Zerviz team has
helped us utilise
Zendesk’s full potential in
order to deliver the best
experience to our
customers”
Cristóbal RamírezMarketing Manager 
“Zerviz has supported MA
CH by developing a mobile component for
our app, which has
played a significant role
in improving the quality
of our customer support
and reducing customer
contacts”
Fernando PlazOperation Manager 
“I’d like to communicate
my deepest satisfaction
in regards to the project
we carried out as a
group, to all the
deadlines met in order
for this implementatio
n
to succeed, with great
quality and flexibility
from the team; it is
made up by amazing
and proactive
professionals, who have
shown great mastery of
the tool”
Macarena Zuñiga Customer Experience Assistant Manager 
“Zerviz has been an
essential partner during
the Zendesk
implementation that
improved our NPS by
over 20 points”
Eduardo LunaVP of Head Operations 
“The implementation we
achieved with Zerviz was
extremely effective: they
were truly empathetic
with Scharff and helped
us with solutions that
suited us perfectly. In
addition to this, their
continued support helps
us use our tools and
reach their full pot
ential. We are very thankful for
their advice and answers
to clear up any doubts”
María Gracia MoralesInnovation and Development Leader 
“The service provided
has significantly
changed the quality in
our customer service
model”
Mariely PeñaCustomer Support Manager 
“Zerviz’ contribution has
allowed us to achieve a
true commitment to our
customers”
Andrés DelgadoBusiness Planning and IT Architecture Coordinator 
“We found a
comprehensive,
omnichannel and easy -
to - use solution that
allowed us to track our
users’ requests, which
has been integrated with
our own apps and saves
us time in preparing
reports”
Andrea MurciaOperations and Process Director 
“In order to continue
being the market leader
in the sleep market and
making forward projections for 2100, we’ve found a great
partner, Zerviz, who, through their business vision and high mastery
of the app, together with
an understanding and exceptionally
professional team, have
helped us structure our
platform - which leads
us today to deliver appropriate and distinguishing solutions in an effective, agile and
flexible manner.”
Boris PeñaCorporate Manager of Operations, Administration and Technology 
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