Make every interaction an experience that matters
The leading experience management software, that allows to capture and act over the customer experience, product, brand and collaboratores in one place through the use of surveys created with the right questions to listen to what people need, and to respond with the right actions, every time.
Experience management core
Capture and store all your experience data from customers and employees in a single system of record for every interaction across the organization. A powerful and predictive system will help you find meaning in all the collected data and proactively recommend the actions to take through an intelligent system that customizes workflows and alert the right people and trigger actions in every part of the organization.
Hear every customer’s voice to increase loyalty and revenue. Qualtrics Customer XM, will help you take decisions that drive meaningful impact to each of your customers, you will know exactly how to retain them through predictive AI that will deliver recommended actions to the people in the best position to respond.
Bring your customers into product development. Accelerate your product development cycle by turning customer feedback into improvement opportunities with all your experience data on one platform, analyzing data at every step to launch products with certainty and making it easy for your team to take action in real time.
Turn your brand into an icon. Inspire unwavering loyalty through a holistic view of your brand on one platform that helps you to quickly understand what your brand’s next move should be with advance analytics and intelligence that will help you demonstrate the real business value of your brand.
Turn employees into ambassadors. By continuously listen, you will be able to improve experiences for every employee, taking action before problems become part of your culture. Go beyond metrics and achieve immediate change to improve engagement, talent development, productivity and innovation.